This website, including the mobile version and any successor site(s) regardless of how accessed (collectively, the "Website"), is operated solely by Mistral ("Mistral"), a Latvian business. Mistral manages the Website and the products sold herein. Mistral is the controller of the Website, the supplier of the products, and is solely responsible for all transactions on the Website. When used herein, the terms "we," "us," or "our" refer to Mistral. Mistral values the privacy and trust of its users. Your privacy is very important to us, and we are committed to being transparent about how we collect, use, and disclose your information. This Privacy Policy outlines how we handle your personal information when you use the Website and services offered through the Website ("Mistral Services"). By using the Website, you accept the practices outlined in this policy. If you have any questions, please contact us at dbezrebrijs@themistralagency.com

1. Information We Collect
1.1 What Personal Information Do We Collect, and How Do We Use It?
We collect personal information from you when you register on the Website, place an order, respond to surveys, participate in contests, or engage with certain features on the Website. Information collected may include your name, email address, mailing address, phone number, payment information, and more. You may also choose to visit the Website anonymously.We also collect data from interactions with our customer support. These interactions may be monitored or recorded to ensure the quality of service. If you have a store account, we retain this information as long as you maintain the account. Otherwise, we may delete it within 12 months or retain it for legal purposes. For legal and compliance reasons, we may collect personal data to ensure you are not subject to sanctions (e.g., U.S. Department of Treasury’s Office of Foreign Assets Control, the European Union, or Her Majesty’s Treasury of the United Kingdom). If you have subscribed to our newsletter or blog, we will use your email address to send you information about Mistral’s services. You can unsubscribe at any time using the link provided in our emails.
1.2. Information Collected via Cookies and Technology
We use cookies and similar technologies to collect information related to your interaction with our Website, such as device information, user preferences, session details, and website activities. This helps us improve your experience, provide analytics, and personalize your content.
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2. Sharing Personal Data with Third Parties
To provide our services, we may share personal data with trusted third-party partners (“Service Providers”). These Service Providers assist with hosting, payment processing, customer support, and marketing. We ensure that all third parties comply with data protection regulations.In cases of mergers, acquisitions, or sales, we may share personal data as part of business transitions. If you request further details on third parties with whom we share data, please contact us.
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3. Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
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4. Your Data RightsIf you are located in the European Economic Area (EEA), the United Kingdom, or other regions with applicable data protection laws, you have the following rights:
‍Right to Access: Request access to your personal data.
‍Right to Rectification: Request correction of inaccurate or incomplete data.
‍Right to Erasure: Request deletion of your data, subject to certain conditions.
‍Right to Restrict Processing: Request limitation of the processing of your data.
‍Right to Object: Object to how your data is processed in certain cases.
‍Right to Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us at dbezrebrijs@themistralagency.com. We will respond within the timeframe specified by law.

5. Information Security
We prioritize the security of your personal information and implement robust security measures to protect it. Sensitive data, such as payment information, is encrypted using Secure Socket Layer (SSL) technology and stored in our secure databases. Only authorized personnel with specific access rights can access your personal data.

6. International Transfers of Data
Your data may be stored and processed outside your country of residence, including in regions with different privacy protections. When we transfer data outside of the USA or EEA, we ensure appropriate safeguards are in place to protect your privacy.

7. Marketing Communications
We may use your personal data to send you marketing communications, such as promotional offers and newsletters. You may opt out of these communications at any time by clicking the "unsubscribe" link in our emails.

8. Third-Party Links
Our Website may contain links to third-party websites. These third-party sites have separate privacy policies. We are not responsible for the content or privacy practices of linked sites.

9. Privacy Policy Updates
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. The last update to this policy was made on 19th of October 2024.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at dbezrebrijs@themistralagency.com.

11. Online Policy Only
This Privacy Policy applies only to information collected through our Website, not offline interactions.